Data management for the hotel industry
Guest satisfaction is the key to success
Good hotels place the guest at the heart of their activities. The key to being a good host in the future, for even the most discerning guests, lies in the systematic use of guest data. Our mission is to support hoteliers in this endeavor – through simplicity, automation, and measurable success.
Smart Host is one of the world’s most advanced guest management systems. From our headquarters in Berlin, we deliver our turn-key software, supporting customers in successful implementations and constantly developing new features to improve our product.
Our keys to success are top data scientists, software engineers with a love for detail, creative designers, highly motivated customer managers, and passionate marketing experts. Simply put: these are the people that make Smart Host to what it is. It is their passion and competence that makes everything possible – from the happiness of our customers, to that of our team and, of course, the guests of Smart Host hotels. Smart Host HQ sits across from the Berliner Museum Island, where it has assembled a team of experts, who have a good measure of professional experience mixed with a clear head for new ideas.
> 4 million
guest data processed
> 9 million
direct bookings supported
> 12 million
marketing campaigns implemented