Imagine knowing each and every one of your guests personally, before they even step through the door. No more blank reservations, but complete guest profiles with all their personal data, social media profiles, interests, travel preferences and review behaviors. It’s your crib sheet for guest interactions. We can tell you how valuable a guest is, whether they deserve special treatment, and if they’ve got potential.
We transform data into knowledge, and knowledge into actionables
Rich Guest Profiles
We’ll analyze your entire guest database in more than 2,500 dimensions, and automatically cluster similar guests into groups that are easy to communicate with. Instead of being faced with a single, bafflingly diverse mass of guests, you’ll be able to talk to precisely defined, distinctive sub-groups with common characteristics and traits.
To be worth anything, data has to be transformed into insight, then that insight has to be put to use. We’ll tell you exactly when you should be addressing each group of guests, and what content you should be using. It’s like painting by numbers, but for marketing.
Guest Communication Circle
We enhance the way you communicate with your guests. Taking interests of individual guests into account, we’ll personalize your digital guest interactions. We make sure that each guest gets tailored messages at exactly the right point in time, all 100% automatic and without any extra work on your side.
How much time do your reception and office staff spend replying to booking enquiries? And how often have you found yourself tearing your hair out because they’ve been giving customers the wrong answers about things like pricing and availability? How many bookings have you lost because of long response times? Well, we’ve got you covered. Our booking manager automatically responds to booking enquiries, follows up with offers, suggests alternatives if there’s no availability, and upsells rooms and extras. And obviously we keep track of all this activity, whether it’s us or your potential guests making the moves.
The most valuable information is the stuff that comes directly from your guests. We integrate your surveys into various steps along the guest journey, continuously collecting feedback and transforming it into tangible insight. As TripAdvisor and HolidayCheck review collection partners, we make sure your guest reviews are automatically published on these platforms, without any extra effort for you or your guests.
Get a better idea of things. Our analytics offer simple and intuitive visualizations of all the data we collect and store on your behalf. Base your marketing and investment decisions on easily accessible, reliable data!
We cleanse your data and write it back into your PMS!
Do you want to know your guests? Ask them!
Know when to send out marketing campaigns!
Know whom to address!
Intuitively create beautiful Emails!
Content automatically matches guests' interests!
Make sure your regulars get the treatment they deserve!
Intuitive visualization of your data!