PRODUCT
Guest management for hotels
Our software uses existing guest data to turn first-time visitors into satisfied regulars and to achieve more bookings within the shortest time possible. Straightforward. Measurable. Data-based.
How data generates satisfaction
Smart Host enables you to already know your guests before their arrival. This way, requests and expectations can be fulfilled, thereby increasing up-selling opportunities. Beyond this, Smart Host helps ensure that satisfied guests return for future holidays.
Intelligent guest profile
All the information about your guests is collected in individual profiles: wishes and preferences, characteristics and interests, as well as the entire booking and communication history. This way you always have it at your fingertips – ranging from who they are to what you can do for them.
Knowing and fulfilling wishes
Personalized surveys help you to understand the wishes and expectations of guests before they arrive. Interest groups and individual particularities are identified at an early stage. This way you are fully equipped for the check-in and can offer your guest the best possible holiday.
Selling additional services
Smart Host assesses which products and activities could be of interest to each guest by analyzing existing data. This allows you to offer individually selected service packages. In turn, this enables you to generate more turnover per guest.
Turning first-time visitors into regular guests
Hoteliers, who use Smart Host, can offer their guests a holiday experience that meets their exact expectations, by paying attention to the small details and offering the most suitable services. This way, first-time visitors will want to return, while returning visitors will become regulars.
What do you get out of it?
More regular guests
Satisfied guests, whose wishes and expectations have been fully met, are happy to come back again and again.
Higher turnover per booking
Individually optimized offers ensures that guests book and pay for more additional services.
Higher hotel ratings
Satisfied guests rate you higher on review portals, helping to convince first-time visitors of your hotels.
Increased sales with data-based marketing
Smart Host has been proven to generate more revenue with intelligent marketing tools – data-based, automated and 100% transparent.
Luis Kohler
Hotel Engel Gourmet & Spa – Welschnofen, Italy
„Smart Host gives us the opportunity to contact our guests at the right time and to re-activate inactive guests.“
Automated identification of booking potentials
No more booking gaps or being unhappy with your hotel occupancy! Smart Host automatically recognizes which guest groups have the potential to book at which time, and makes recommendations for individually tailored campaigns. This way, the desired booking volume can be achieved and gaps in the booking plan can be closed immediately.
Kurt Gamper
Rubner’s Hotel Rudolf – Reischach, Italy
„We especially appreciate our close collaboration and flexibility afforded by with the Smart Host team. Our suggestions are always taken into account; the further development of the product is guaranteed and the results of the sent campaigns are visible. We are very happy with Smart Host!“
Targeted communication for the right group of guests
Never again will you send summer offers to winter guests! Smart Host identifies the right offer for the right guest. Appealing newsletters with relevant content are opened with enthusiasm and are read by potential guests. This increases the booking probability and the number of direct bookings.
Monika Mair
Tenne Lodges – Ratschings, Italy
„We have successfully been using Smart Host since October 2018 and are delighted with the high quality and straightforward service that they provide. Our campaigns are effective and offer us good insight into our guest communication. We are excited what are future with Smart Host will bring!“
Easily create professional campaigns
No more extensive trial and error with sub-optimal results! Smart Host offers professional and appealing newsletter templates; which can be used without prior knowledge, programming skills or training. Pictures, links and language can be adapted very easily to the respective guest – including a live preview.
Why will you love working with Smart Host?
Easy setup
Smart Host requires no installation. Existing data is analyzed and cleansed.
Easy to use
No previous knowledge or training is required to operate Smart Host. You can start right now.
Maximum efficiency
Newsletter campaigns generated with Smart Host allows you to get the most out of your guest data.