our Smart Host Connect

Offer Generated In Less Than 2 Minutes

With our smart host offer manager CONNECT, you can answer booking requests from your guests in an optimized way and in no time at all. By bundling all information in one place and responding directly to concerns and requests from there, you always maintain an overview. The following modules help you to do this:

Angebotsmodul
Guest Module

Offer Module

Our offer module combines the details from booking requests of your guests with their profiles and creates appealing offers in the in-house design. This allows you to respond quickly and yet individually to all guest requests.

Guest Module

Our guest module is the central collection point for your guest data. Here, the data from your hotel program, from the surveys and from the intelligent Smart Host analyses come together to create a comprehensive guest profile. This gives you a complete picture of your guests and their needs. This module is the foundation for all other modules.

Hospitality Know-how für Hoteliers

Wie unser Angebotsmodul funktioniert

Nutzen Sie unseren Smart Host Angebotsmanager, um Ihre Angebote mit nur einem Klick zu erstellen und Ihre gesamte buchungsrelevante Kommunikation zentral von nur einem System aus zu tätigen.

Simple. Measurable. Data-based.

The Most Important Functions
At One Brief Glance

Pre-Stay
Surveys

Post-Stay
Surveys

Automatic
Guest Profiling

Dynamic
Surveys

Text & Image Modules

Automatic Reminder Emails

Personalized
Mini Website

Intelligent
Upselling

The offer manager Connect for individual hotels

Features For Optimized Offer & Message Management

Our offer module CONNECT revolutionizes the offer process. Use our offer manager to quickly, yet personally, respond to booking requests from your guests and bundle all booking-related communication in one place.

Mini-Website

Together we will create offer templates with your individual content and customize those to your design. So every guest gets his individual offer in the perfectly fitting template: Winter holiday requests in a wintery dress, hiking requests in airy pictures and much more. You are welcome to personalize each offer with guest-specific information or send it directly with just one click.

Text Modules

You know your guests best and know which questions come up again and again. Therefore, you have the possibility to prepare text modules with common information, such as dog accommodation, vegan/vegetarian meals, etc., in advance and include them in your offers with just one click.

Upselling

Do you still have available rooms in a higher category or additional services that can be booked directly? We will be happy to include them transparently in the offer and leave the final decision to the guest.

Reminder Emails

You do not just send offers with our offer manager, because also automate the reminder emails for offers that have not yet been accepted and payment notices for offers that have already been accepted. So nothing gets lost in the booking process anymore.

PMS Connectivity

We have interfaces to all common PMS providers and automatically receive the following information: Availabilities, prices, room data and other booking-relevant information. This means for you: No double maintenance of prices and availabilities!

Personal Messages

If your guests still have questions about their offer, you no longer have to leave Smart Host. Because no matter if your guests write to you via email, chat, WhatsApp, Facebook, SMS or any other channel, we bring everything together in one place. You can then conveniently answer all booking-related questions or requests from your guests via Smart Host.

Yvonne Reimer

FALKENSTEINER ANTHOLZ

"Easy to use, Smart Host has its finger on the pulse with intelligent data analysis and superb support! The product is constantly in development and we have slightly adjusted the layout, which was no problem at all due to the support."

Your hosts of the Falkensteiner Antholz

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Johannes Kohler

FORSTHOFALM

"For in-house marketing and controlling the newsletter system, Smart Host is a great and easy to use system. It is also very flexible and always evolving. I have no criticisms with Smart Host and will continue to work with the system. I am also happy to recommend it to others."

Markus Widauer

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Tina Neudegger

ÖSTERREICHISCHER HOF

"Very friendly, patient, professional team, always ready with advice and assistance, very responsive to the wishes of customers, sparing no effort to correct deficiencies and make additions tailored to the operation."

Your hosts of Österreichischen Hof

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Tina Neudegger

TENNE LODGES

"Excellent customer service, continuous innovation, easy to use. The product is simple, very close to the customer and it's nice to know that the product is always being improved.."

Your hosts of Tenne Lodge

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Tina Neudegger

HARZRESORT SCHIERKE

"The Campaigns / Newsletter tool can be tailored to the booking behavior of the guests, so the approach fits exactly to the booking request of the guest. Through the 1-way interface with the Protel PMS, Smart Host can pull information from the system."

Yvonne Reimer

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Tina Neudegger

WEIHRERHOF

"Since we are a customer from the very beginning, we have also gone through the various updates [...]. Smart Host appealed to us from the beginning with the idea of using and managing customer data in an optimized way. It helps us especially in sending newsletters with the ability to choose the optimal time for each target group.."

Klaus Pichler

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Our Smart Host CRM

Intelligent Guest Profiles And Easy Campaign Planning

With our Smart Host guest and campaign module, you can keep an eye out in the guest data jungle. By using your data in a targeted manner, you simultaneously improve the quality of your communication and offer your guests a unique on-site experience.

more about our CRM

our faqs

Frequently Asked Questions

to the complete overview of the faq's