The CRM Software for Hotels

With the Smart Host CRM software, you turn your guest data into gold! Together, we will ensure that your first-time visitors become loyal and high-revenue regulars. Smart Host is your ideal solution for professional guest management and personalized communication.

Clever guest management

Increase your sales
through targeted guest communications

Use Smart Host and make intelligent use of your guest data. From the creation of offers to the newsletter campaign, you communicate with your guests in a target-oriented manner and increase your booking volume. In addition, we automate standardized processes and give you more time for personal conversations with your guests. It not only sounds simple, it IS simple!

product overview

How our customers use smart host

Over 350 Of The Best Hotels Already Trust Our Know-How And Use Smart Host In Their Daily Business.

Tina Neudegger


"The desire for a well-organized CRM program has been fully met by Smart Host - a clear user interface for the front desk and for the back office and newsletter creation a top customer service. For us as owners, timely analyses of the campaigns, with selective sorting, are of course very important and we can only recommend Smart Host."

Tina Neudegger

Your Host At The Nesslerhof Großarl, Austria

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Mara Theiner


"The newsletter planning is really a great tool with which you can advertise at the right time for the right period. You can send a lot of newsletters without being an annoyance, because the sorting works great and there is never a risk that guests get something twice or worse get a newsletter with a better price than the one they already have."

Mara Theiner

Your Host At Weissen Kreuz South Tyrol, Italy

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Mark Kantioler

Falkensteiner Hotels South Tyrol

"Upselling in pre-stay communication works very well and we can book many appointments with guests for wellness and activities or sell additional services before arrival."

Mark Kantioler

Your Marketing Expert Of Falkensteiner Hotels South Tyrol, Italy

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Markus Widauer


"For in-house marketing and controlling the newsletter system, Smart Host is a very good and easy to use system. It is also very flexible and always evolving. I have no criticisms with Smart Host and will continue to work with the system. I am also happy to recommend it to others."

Markus Widauer

Your Hosts at Forsthofalm, Austria

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This is how easy to use
our modules are

Use Smart Host to create relevant content for your guests and leave it to technology to consolidate the data in an automated and intelligent way.

Smart Host In Numbers





220 Mio

Booking Volume
in Euro

>54 Mio


Innovative Customer-Relationship-Management

Smart Host Products Overview

Don't get stuck with the valuable guest data you already have in your PMS. Use your data to improve the quality of your communication and offer your guests a unique vacation experience. With our Smart Host products, you can do just that.


Optimized Guest
And Campaign Management

Get to know your guests even better and respond to their needs. Only if you use your guest data in a targeted manner and communicate with each guest individually, will you stand out as the perfect host from the mass of hotels. With our guest & campaign module, you use intelligently enriched guest profiles to automatically send your guests suitable campaigns. This way, anonymous guests become loyal regulars.

How first-time bookers become loyal regulars:
  • Automatically created and intelligently enriched guest profiles
  • Pre- and post-stay surveys for personalization and upselling
  • Regularly proposed, data-optimized newsletter campaigns
  • Ease of use of the system to allow more personal time with the guest


Offer Management

Impress your guests with the very first offer. It doesn't have to take long to write individual, professionally designed offers to your guests.

With our Smart Host offer generator CONNECT, you have all the necessary building blocks in your own design at hand and only adjust them as needed - automated and yet personal, just the way it should be.

How personalized offers are created in the fastest possible way and using your design:
  • Pre-made design templates e.g. adapted to seasons, themes etc.
  • Integrated alternative offers and additional sales
  • Queries, explanations, adjustments - all communication in one place
  • Central messaging hub: Emails, chats, WhatsApp, Facebook, SMS and more in 2022

Hotel- & Technology Know-how

We Support You Not Only With Our Technology

Our team of superheroes is at your side from the very beginning, helping you navigate the guest data jungle. Whether in customer support, product development or marketing & sales, we have united the top specialists from the hotel & technology industry.

our Team

Smart Host Academy

Experts share their knowledge

Online events as they should be: relevant, valuable and not too long! On a daily base we analyze thousands of bookings, consult hundreds of hotels and observe guests react to marketing measures.Periodically, we package all this into exciting webinars. Up-to-date statistics and analyses, expert opinions and discussion rounds, best practices and useful support or simply inspiration and efficient implementation tips - everyone will find something suitable here.Our academy sessions are exclusively for our customers, whereas our regular webinars are free to join for everyone. Sign up today.

P.S.: We regularly inform in our newsletter.

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