Correspondence with Smart Host

Correspondence Management with Smart Host

Inquiries about offers are part of everyday life for your reception. With the Smart Host Correspondence Management, your receptionist never loses the overview: we record the complete guest communication for you and bundle it to the created offers.
You have everything in view, can react faster and increase guest satisfaction in the long term.

Smart Host Correspondence Customers increase their acceptance rate on hotel offers by an average of 21%.

The following modules will help you with this:

Offer overview with correspondence
Correspondence Management

Offer overview with correspondence

You always have an overview. For each offer we show you the complete guest communication. Your reception can thus understand more precisely what is preventing the guest from accepting the offer and can react accordingly.

Correspondence Management

Respond to guest inquiries about offers in just a few seconds with the help of templates that have been individually developed for you and have your own design.


It's that easy to create surveys with Smart Host.

Use Smart Host to create relevant content for your guests and let technology automatically and intelligently consolidate the data.


The Most Important Functions
At One Brief Glance



Guest Profiling


Text & Image Modules

Automatic Reminder Emails

Mini Website


Smart Host CorrespondenCE management

Conversations your guests will love

With Smart Host Correspondence Management, you can respond individually to queries about your offers.
It doesn't matter which channel your guest actually uses.
We collect the communication from WhatsApp, Facebook Messenger, chat and e-mail for you and show them bundled for the respective offer.
This way your receptionist always has an overview, even if a guest changes the means of communication or some time has passed since the last contact.

Pre-Stay Surveys

Together with you, we create individual pre-stay surveys, where our team specifically addresses your respective requirements and on-site conditions. Your personal contact person will work with you to develop the questionnaire and the appropriate design.


Your personal contact person will work with you to create the optimal evaluation form for the pre-stay surveys and give you suggestions on how you can use this information for specific guests.


Your guests choose the right products for them before they arrive and can enjoy them directly on site. Increase your sales sustainably.

Reporting on your reviews

Your reception receives a quick overview of current problems and can react accordingly before further negative reviews arise.

PMS Connection

We have interfaces to all common PMS providers and automatically receive availability, prices, room data and other booking-related information. This means for you: no double maintenance of prices and availability!

Personal Messages

If your guests still have questions, you no longer have to leave Smart Host. Because it doesn't matter whether your guests write to you by email, chat, WhatsApp, Facebook, SMS or another channel, we bring everything together in one place. You can then easily answer all booking-related questions or requests of your guests via Smart Host.

Yvonne Reimer


"Easy to use, Smart Host has its finger on the pulse thanks to intelligent data analysis and great support! The product is constantly being further developed and we have slightly readjusted the layout, which was not a problem at all due to the support."

Your hosts at Falkensteiner Antholz

Read more success stories →
Johannes Kohler


"Smart Host is a very good and easy-to-use system for internal marketing and controlling the newsletter system. It is also very flexible and always evolving. I have no criticisms of Smart Host and will continue to work with the system. I like to recommend it also."

Markus Widauer

Read more success stories →
Tina Neudegger

Hotel Vereina

"Smart Host is a real benefit, especially for us as a small hotel. Offers are created in minutes and are very appealing to the guest, so that our conversion actually increased immediately after the program was introduced. The various templates cover all the content of our offers and are visible to the guest in terms of text and visuals in a professional style and can even be booked directly with just one click."

Johanna Roberts

Read more success stories →
Tina Neudegger


"Great customer service, continuous innovation, easy to use. The product is simple, very close to the customers and it is nice to know that there’s always being worked on the product."

Your host at Tenne Lodge

Read more success stories →
Tina Neudegger


"Newsletter planning is really a great tool that you can use to advertise at the right time for the right period of time. You can send a lot of newsletters without getting annoying because the filtering works great and there is never a risk that guests will receive something twice or, even worse, receive a newsletter with a better price than the one they already have."

Yvonne Reimer

Read more success stories →
Tina Neudegger


"Since we have been a customer from the very beginning, we have also taken part in the various updates […]. We liked Smart Host right from the start with the idea of ​​using and managing customer data in an optimized way. It helps us, especially when sending out newsletters, by choosing the best time for each target group."

Klaus Pichler

Read more success stories →

OUR Smart Host CRM

Intelligent guest profiles and easy campaign planning

With our Smart Host guest and campaign module, you can keep track of lots of guest data. By using your data in a goal-oriented manner, you improve the quality of your communication at the same time and offer your guests a unique on-site experience.


OUR faqs

Frequently Asked Questions

To the complete overview of the faq’s