Inquiries about offers are part of everyday life for your reception. With the Smart Host Correspondence Management, your receptionist never loses the overview: we record the complete guest communication for you and bundle it to the created offers.
You have everything in view, can react faster and increase guest satisfaction in the long term.
Smart Host Correspondence Customers increase their acceptance rate on hotel offers by an average of 21%.
The following modules will help you with this:
Use Smart Host to create relevant content for your guests and let technology automatically and intelligently consolidate the data.
With Smart Host Correspondence Management, you can respond individually to queries about your offers.
It doesn't matter which channel your guest actually uses.
We collect the communication from WhatsApp, Facebook Messenger, chat and e-mail for you and show them bundled for the respective offer.
This way your receptionist always has an overview, even if a guest changes the means of communication or some time has passed since the last contact.
With our Smart Host guest and campaign module, you can keep track of lots of guest data. By using your data in a goal-oriented manner, you improve the quality of your communication at the same time and offer your guests a unique on-site experience.