With our pre-stay surveys, you can get to know the interests of your guests even before they arrive. In this way, you can respond to customer wishes upon arrival and thus increase not only the satisfaction of your guests, but also the F&B sales in the long term. Our post-stay surveys ensure that negative reviews do not end up directly on the rating portals without your knowledge and can even convert them into positive ones with skillful communication.
The following modules will help you with this:
Use Smart Host to create relevant content for your guests and let technology automatically and intelligently consolidate the data.
Our smart host surveys record the needs of your guests long before they arrive. You can place F&B products in a targeted manner, but you can also optimally present offers on site: this increases your sales in the long term! In addition, you increase guest satisfaction by addressing them more specifically on arrival and by using our post-stay surveys, which send you negative reviews long before they are published on portals.
With our Smart Host guest and campaign module, you can keep track of lots of guest data. By using your data in a goal-oriented manner, you improve the quality of your communication at the same time and offer your guests a unique on-site experience.