Smart Host

Your digital support for loyal guests and higher turnovers

Leading hotels are convinced by Smart Host

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Straightforward guest management for professionals

Our software uses existing guest data to turn first-time visitors into satisfied regulars and to achieve more bookings within the shortest time possible. Straightforward. Measurable. Data-based.

Loyal guests

Smart Host enables optimal and personal guest management. Individual guest wishes and expectations are the main focus – before arrival, during the stay and afterwards. Satisfied guests like to return, become loyal customers and give better hotel ratings.

Higher turnover

Smart Host has been proven to increase direct bookings by making the right offer at the right time. Services tailored to the individual guest also generate additional revenue per booking. The increase in turnover generated by Smart Host is transparent, comprehensible and displayed in real time.

Very user-friendly

Smart Host requires no previous knowledge or training as we lay great importance on simplicity of use. That’s why we take over the import of your data into our system and support your employees in using our product in a profitable way.

3 good reasons for Smart Host

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Generate measurable returns

Smart Host is proven to generate more revenue. Each of our features is designed to meet that goal. Your return on investment is always visible.

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Make data-driven decisions

Use existing and newly acquired data about your guests to provide them with targeted individual offers and successfully up-sell.

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Make guests happy and satisfied

Offer your guests the best possible personal service by understanding their wishes and expectations even before they arrive.

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World Travel Awards

Nominee – august 2018

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IHA Startup Award

Nominee – april 2018

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Google Startup Program

August 2017

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INVEST Innovation Price

June 2017

Our clients about us

More than 100 of top hotels in Germany, Austria, Switzerland and Italy are already using Smart Host as a tool to increase their turnover and number of loyal guests. Here are some of our clients references:

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Tina Neudegger

Nesslerhof – Großarl, Austria

„Smart host is the answer to our need for a clearly structured CRM tool. Not only does our hotel reception have a clear user interface, but back office also has sublime customer service when it comes to creating newsletter campaigns. For us, as hotel directors, it means a lot to now be able to receive campaign analyses with selective sorting in a timely manner. We can only recommend Smart Host.“

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Stefanie Götsch

Das Dorner – Algund, Italy

„It’s honestly great that we are able to easily track the performance of our newsletters in terms of requests and bookings. Finally, we can see the impact of newsletter campaigns. Additionally, the tool is really easy to use.“

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Kurt Gamper

Rubner’s Hotel Rudolf – Reischach, Italy

„We especially appreciate our collaboration and the flexibilitiy afforded by with the Smart Host team. Our suggestions are always taken into account; the further development of the product is guaranteed and the results of the sent campaigns are visible. We are very happy with Smart Host!“

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Luis Kohler

Hotel Engel Gourmet & Spa – Welschenofen, Italy

„Smart Host gives us the opportunity to contact our guests at the right time and to re-activate inactive guests.“

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Leo Hofer

Wiesenhof Garden Resort – St. Leonhard in Passeier, Italy

„Smart Host’s service is great and our personal customer support is always available, helpful, very friendly, and ready with solutions for us.“


Let us convince you!

Worth knowing from our guidebook

Smart Host is not only a high-performance software. We have been involved in customer relationship management in the hotel industry for years. Our current guidebook can provide more insight.

Personas erstellen und Gäste besser kennenlernen

Ein Gästeprofil erzählt sehr viel über Ihren Gast, doch oft gehen wichtige Informationen in der Menge unter. Personas zu erstellen kann dabei helfen verschiedene Zielgruppen richtig anzusprechen und so aus Gäste Stammgäste zu machen.

So personalisieren Sie die Reiseerlebnisse Ihrer Gäste

Der Reisezyklus von Gästen besteht aus 6 verschiedenen Schritten: Vom Suchen und Entdecken des richtigen Hotels bis hin zum eigentlichen Aufenthalt und dem Pflegen der Gästebeziehung nach der Abreise. Alle diese Schritte enthalten Möglichkeiten zur Personalisierung des Gästeerlebnisses! Hier finden heraus was Sie in jedem Schritt machen können.

Hotellerie Mythen widerlegt!

Smart Host veröffentlicht die Resultate der Benchmark Studie 2019. Über 5 Millionen Hotel- und Gastdaten der letzten 15 Jahre wurden analysiert und haben teils erstaunliche Ergebnisse mit sich gebracht. Erfahren Sie hier die aktuellste Gästetrends, Veränderungen der Buchungsverhalten und weitere spannende Fakten!

Your success is our mission!

Each Smart Host customer has a personal contact person who is always available for support and advice. We do not wait until problems arise, but proactively help with ideas and suggestions for your success. And, of course, we are there to aid you with the set-up and the day-to-day operations.

Still undecided?

Try us out!

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What is Smart Host?

Smart Host is a hotel software that acts as an interface between guest management and marketing – for satisfied hoteliers, a higher turnover and more loyal guests. By using guest data, customer loyalty is improved, regular customers are won, direct bookings and upselling opportunities are generated. The hotel program is easy to use without prior knowledge and is fully transparent in displaying how much turnover is generated at any given time.