Personalize your guest experience

We make using guest data easy with the world's most user-friendly CRM
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Leading hotels trust Smart Host

We put your data to work!

How does it work?

Working in the background, we use hotels’ data to help them get to know their guests. Then we provide the tools to make use of this insight – namely, the Smart Host system. The Smart Host system uses personalization, automation and AI. It tracks every action, and is super easy to use; resulting in massively increased CLV (Customer Lifetime Value).

Know / Engage / Retain - and Repeat

Get to know your guests:

  • Rich guest profiles: get acquainted with your guests in detail.
  • Pre-arrival questionnaires reveal more about your guests before they even set foot in the hotel.
  • Social media: integration with the world’s leading social media platforms.

Engage with your guests:

  • Automated communications are personalized by guest data.
  • Beautifully designed emails provide the foundation for all digital guest interaction.
  • Powerful surveys collect feedback, with automatic publishing on TripAdvisor and Holidaycheck.

Retain your guests:

  • Laser-accurate guest segmentation. Know who to approach, when, and with what content.
  • Get more direct bookings, thanks to super direct guest interaction without intermediaries.
  • Transform guests into loyal guests, and loyal guests into brand advocates.

What our customers think about us

"Our desire for an uncomplicated CRM programme has been fulfilled by Smart Host. The hotel reception has an easy-to-use user interface, while our back office and our marketing campaigns are supported with great customer service. As owners, we naturally place a lot of importance on the timely analyses of the campaigns, especially with the ability to selectively sort the results; as such, we certainly recommend Smart Host."
Tina & Hermann Neudegger, Hotel Nesslerhof
"I find the service from Smart Host amazing, and our personal account manager is always available, helpful, very friendly, and can always find solutions for us."
Leo Hofer, Hotel Wiesenhof Garden Resort
4,758,000
rich guest profiles created
14.5
mn EUR bookings generated
618,000
data sets cleansed
14,700
marketing campaigns run

Support

Your Success Is Our Passion

Smart Host is incredibly easy to use. On top of that, a dedicated success manager will ensure you get the most out of Smart Host. We’ll help you get set up, then keep you updated with fresh ideas and best practice. Instead of dealing with an anonymous helpline, you’ll have direct access to your personal success manager. Your success manager cares as much about your hotel as you do, and their salary even depends on your hotel’s performance.

Our Accolades

World Travel Award

We have been nominated for the World Travel Awards in the category of 'World's Leading CRM Technology Provider'.

Vote now here for Smart Host – every vote counts!