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Senior Product Manager B2B SaaS platform (m/w/d)

Smart Host is a B2B SaaS platform for the hospitality industry. We empower hotels to put their own data to work. We collect, clean and enrich guest data from both internal and external data sources. Combining this data with analytics and multi-channel messaging allows us to take guest communication and marketing efforts to a new level.

Our typical clients are not necessarily tech-savvy, so it's on us to skyrocket them into the digital marketing age, by simplifying the experience to the maximum through great usability. To account for our growing business and diversification of our product, we are looking for a seasoned product manager with a strong focus on user experience, data analytics and data-driven decision making. Helping our hotels to understand their guest behaviour and to adapt to their guest’s needs and aims, is key for their success and thus also for the success of Smart Host. As part of our product team you will contribute to the features and roadmap decisions that will shape our product further and carry it to international markets.


• Conduct market research to identify industry trends, customer needs and competitive landscape.

• Analyze product usage and market data to make informed product decisions and maintain a competitive edge.

• Collaborate with your fellow team members and the management to prioritize features and enhancements based on company strategy, customer feedback, product usage data and market trends.

• Work closely with cross-functional teams, including engineering, design, marketing, sales, and customer success, to ensure alignment and effective communication.

• Lead the end-to-end product development lifecycle for your features, from concept to launch, ensuring high-quality and timely delivery.

• Monitor and analyze key performance indicators to assess the success of our products.


• Full working proficiency in German AND English

• University degree preferred. Alternatively prior experience in the tourism/hotel sector or hotel-tech industry

• Job experience as product manager – at least 3 years, preferably in a B2B SaaS Start-Up with a customer-focused role

• Excellent communication and organizational skills - able to work under (time) pressure, experience in project management

• Passion for easy to use products – UI/UX are central to Smart Host

• Extensive experience conducting user feedback surveys, monitoring product usage and translating that into actionable insights and KPIs

• Experience with agile project management techniques

• Basic technical understanding of database querying, programming skills and AI/ML experience are a big plus


• A small, skilled and highly passionate team of extraordinary co-workers

• A competitive salary

• An ability to make significant impact on the company's future

• High levels of transparency, trust and freedom

• A casual working environment with flexible working hours and Home Office options

• An office in the centre of Berlin between Alexanderplatz and Friedrichstraße

This is an amazing opportunity for a hands-on, self-driven Senior Product Manager with more than 5 years of experience to shape the product of an international, rapidly growing B2B start-up company. Your complete application should include your CV, a brief letter of motivation (incl. details on your German proficiency), your salary expectations and availability. Please state “Application - Senior Product Manager B2B SaaS” in the subject line and send it to

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