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Berlin, February 25, 2025 – Smart Host, a leading provider of hotel CRM solutions, has launched its latest innovation: AI Guest Summary. This new feature enables hotel staff to quickly grasp essential guest information without manually reviewing lengthy profiles and past reservations, allowing for more personalized and efficient guest interactions.
In the hospitality industry, repeat guests often accumulate extensive profiles containing demographics, statistics, interests, preferences, allergies, and even feedback on previous stays. Navigating this vast amount of information can be time-consuming, making it difficult for hotel teams to extract the most relevant insights in real time. AI Guest Summary solves this challenge by generating a concise yet comprehensive overview of a guest’s history in just one click.
“Our goal is to empower hotel staff with the right information at the right time,” said Tim Baumann, CPO of Smart Host. “With AI Guest Summary, teams have all information about a guest instantly available, even during busy check-in hours, and spend less time searching for guest details and more time providing exceptional, personalized service.”
Early adopters of AI Guest Summary report significant efficiency gains, stating that they now spend less time online reviewing guest data and more time engaging in meaningful, direct communication with their guests. The feature ensures that staff can instantly recognize guest preferences, address past concerns, and tailor their service to enhance guest satisfaction.
As the volume of guest data continues to grow, the challenge of quickly identifying what truly matters increases. AI Guest Summary is a game-changer, transforming raw data into actionable insights with a single click.
About Smart Host
Smart Host is the key for hoteliers to turn their data into regulars and to become good hosts for demanding guests. With smart automation, PMS connection and AI, hotels use their data to make communication targeted, efficient and effective. More direct bookings, stronger guest loyalty, measurable success - visible in real time and at a glance in Smart Host, the world's most user-friendly hotel CRM.
Smart Host Contact
Carolina Bartels
Head of Marketing
carolina.b@smart-host.com
